Privacy Policy
Last updated: September 29, 2026
1. Introduction
Journey Inspections ("Journey Inspections," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, schedule an inspection, communicate with our team, or use our services.
Journey Inspections is a veteran-owned, professional home and commercial inspection company serving Colorado Springs and Colorado's Front Range. This policy applies to all visitors, clients, and prospective clients of our website and services.
2. Information We Collect
We may collect the following categories of information:
- •Contact information — such as your name, email address, phone number, and mailing address, provided when you schedule an inspection, request a quote, or contact us.
- •Property information — details about the property to be inspected, including address, square footage, age, and selected services (e.g., radon testing, sewer scope).
- •Inspection data — information collected during and reported following an inspection, including photographs, videos, and findings delivered through our digital reporting platform.
- •Payment information — billing details processed through our secure payment providers to complete scheduling and payment for services.
- •Communications — records of correspondence, including emails, text messages, and call notes, when you communicate with our team.
- •Usage data — automatically collected information such as IP address, browser type, pages visited, and referring URLs.
3. How We Use Your Information
We use the information we collect to:
- •Schedule, confirm, and perform residential and commercial property inspections.
- •Deliver digital inspection reports and follow-up support.
- •Process payments and manage billing.
- •Send appointment reminders, confirmations, and service updates by text message and email.
- •Respond to your inquiries and provide customer support.
- •Improve our website, services, and client experience.
- •Comply with legal obligations and protect our rights.
4. SMS Text Messaging
By providing your mobile phone number and scheduling an inspection with Journey Inspections, you consent to receive SMS text messages from us related to your appointment and service. These messages may include scheduling confirmations, appointment reminders, inspector arrival notifications, report delivery notices, and related service communications.
- •Message frequency varies based on your inspection and selected services, but is typically limited to transactional reminders and confirmations for scheduled appointments.
- •Opt out at any time by replying STOP to any message. You will be unsubscribed and will receive no further messages from us.
- •For assistance, reply HELP or contact us at 719-761-7869.
- •Standard message and data rates may apply based on your mobile carrier plan.
- •We do not sell, rent, or share your mobile information with third parties for marketing purposes.
Carriers are not liable for delayed or undelivered messages. You understand that providing consent to receive text messages is not a condition of purchasing any goods or services.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights & Choices
You have the right to:
- •Access and request a copy of the personal information we hold about you.
- •Request correction of inaccurate information.
- •Request deletion of your personal information, subject to legal retention requirements.
- •Opt out of marketing and SMS communications at any time.
To exercise these rights, contact us using the information in Section 13.
9. Children's Privacy
Our services are intended for adults scheduling property inspections. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us so we can remove it.
10. Third-Party Links
Our website may contain links to third-party websites, such as our online scheduling portal and social media. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
11. Data Retention
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Inspection records may be retained for a reasonable period consistent with industry practice and applicable law.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
See also our Terms of Service.